RETURN, EXCHANGE & REFUND POLICY

At Cavyaakasturi, we take care in creating and delivering fashion pieces that we hope you will love. Our Return, Exchange & Refund Policy is designed to provide a clear and fair process while helping us maintain quality and efficient operations.

Please read this policy carefully before placing your order.

IMPORTANT NOTICE — PLEASE READ BEFORE ORDERING

·       Cash on Delivery (COD): Cavyaakasturi accepts prepaid payments through Razorpay and Cash on Delivery (COD).

·       Preference-Based Returns: Eligible returns due to sizing, fit, or personal preference are subject to the eligibility conditions, timeframe, item category, and item condition described below.

·       Damage / Defect / Wrong Item / Material Misdescription: If an item is delivered damaged, defective, incorrect, or materially different from its product description, we will review the matter separately and provide an appropriate remedy, which may include a replacement or refund.

·       Eligibility: Meeting the return or exchange timeframe alone does not guarantee approval. All requests are subject to the conditions of this policy.

1. RETURN POLICY

Eligible Preference-Based Returns

A return request based on sizing, fit, or personal preference may be accepted only when all of the following conditions are met:

·       The product is not part of a non-returnable category listed below.

·       The return request is initiated within 7 days of delivery, including the date of delivery.

·       The product is unused, unworn, unwashed, and unaltered.

·       All original tags and labels remain attached.

·       The original packaging is intact.

·       Proof of purchase/order details are provided.

·       The product passes our quality inspection after being received.

Return Timeframe

Preference-based return requests must be submitted within 7 days of delivery, including the date of delivery.

Requests submitted after this period will generally not be accepted.

Condition of Returned Items

Returned products must be:

·       Unworn and unused

·       Unwashed

·       Unaltered

·       Free from stains, makeup, perfume, deodorant, odors, or other marks

·       Free from signs of wear or damage

·       Returned with original tags and labels attached

·       Returned in original packaging where applicable

Products that do not pass our quality inspection may be rejected. In such cases, the product may be returned to the customer and no refund, store credit, or exchange will be processed.

2. RETURN METHOD & FEES

Return Handling Fee

A ₹150 handling fee per item applies to eligible preference-based returns.

This fee covers reverse logistics, inspection, and handling and will be deducted from the applicable refund or store credit amount.

Non-Refundable Charges

Standard shipping charges, express delivery charges, and promotional or sale-period shipping charges are generally non-refundable for preference-based returns.

Where a return is made solely because of sizing, fit, or personal preference, the applicable return handling fee and non-refundable charges may be deducted from the refund.

3. NON-RETURNABLE CATEGORIES

The following categories are not eligible for preference-based returns or exchanges unless a verified manufacturing defect, transit damage, incorrect item supply, or material misdescription is established:

Clearance and Final Sale Items

Products purchased during a clearance sale, final sale, or any promotion specifically identified as non-returnable are not eligible for return or exchange due to sizing, fit, or personal preference.

Promotional or Discounted Purchases

Products purchased using certain promotional offers, discount vouchers, or special promotional campaigns may be subject to additional return or exchange restrictions.

Any such restriction will be communicated as part of the applicable promotion or product offer.

Customized Products

Products customized based on your measurements, fit requirements, personalization requests, or specific instructions cannot be returned or exchanged due to preference, sizing, or fit.

Customized products may still be eligible for a remedy where a verified manufacturing defect, incorrect product, or material error attributable to Cavyaakasturi is established.

4. EXCHANGE POLICY

Exchanges are available on eligible products, subject to product availability and the conditions of this policy.

Exchange Eligibility

·       Exchange requests must be submitted within 7 days of delivery, including the date of delivery.

·       The product must be unused, unworn, unwashed, and unaltered.

·       Original tags and packaging must be intact.

·       The product must pass our quality inspection.

·       Exchanges are subject to stock availability.

Size & Fit

Cavyaakasturi provides product size information and size guides to help customers select the appropriate size.

However, fit can vary depending on the style, silhouette, cut, fabric, construction, and individual body shape.

A product feeling different from another product of the same size does not, by itself, constitute a manufacturing defect or material misdescription.

General Exchange Terms

·       One size exchange is permitted per order, subject to availability.

·       A second exchange, if approved, will be limited to a size exchange and may incur a ₹250 exchange fee.

·       A maximum of two exchanges per order is permitted.

·       All exchange requests must be raised within 7 days of delivery.

·       All exchanges are subject to stock availability at the time of processing.

If the requested replacement size or product is unavailable, we may offer an alternative resolution, including store credit or refund, where applicable.

5. REFUND POLICY

Prepaid Orders

Cavyaakasturi currently accepts prepaid payments through Razorpay.

For an eligible preference-based return on a prepaid order, the refund will generally be processed to the original payment method used for the order, after deducting the applicable ₹150 return handling fee and any non-refundable shipping charges.

Refunds will generally be initiated within 3–5 business days after we receive and successfully verify the returned product.

Please allow additional time for your bank, card issuer, UPI provider, or payment service provider to reflect the refund in your account.

Verified Damage, Defect, Wrong Item, or Material Misdescription

If we verify that:

·       The product has a manufacturing defect;

·       The product was damaged during transit;

·       The wrong product was supplied; or

·       The product is materially different from its product description,

we will provide an appropriate remedy at no additional cost, which may include:

·       Replacement;

·       Exchange; or

·       Refund to the original payment method.

Where a refund is approved under this section, applicable shipping charges may also be refunded where appropriate.

Non-Refundable Charges

Shipping charges are generally non-refundable for preference-based returns.

However, where Cavyaakasturi verifies a manufacturing defect, transit damage, incorrect product supply, or material misdescription, applicable shipping charges may be refunded as appropriate.

6. DAMAGE, DEFECT, WRONG ITEM & MATERIAL MISDESCRIPTION CLAIMS

We take reasonable care to inspect products before dispatch. If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible.

Transit Damage / Wrong Item

Please report visible transit damage or receipt of an incorrect product within 48 hours of delivery.

Please provide:

·       Your order number;

·       Clear photographs of the product;

·       Photographs of the packaging, where relevant; and

·       A description of the issue.

Manufacturing Defect / Material Misdescription

Please report any manufacturing defect or material misdescription within 48 hours of delivery, along with:

·       Your order number;

·       Clear photographs;

·       A description of the issue; and

·       Any other information reasonably requested by our support team.

Condition of Product

Products reported under this section should not be used beyond reasonable inspection or try-on necessary to identify the issue.

Review Process

We may request additional photographs, videos, packaging images, or other information to verify the claim.

Once the claim is reviewed and verified, we will provide an appropriate resolution in accordance with this policy.

7. ORDER CANCELLATION POLICY

Before Processing

Orders may be cancelled without a cancellation charge if the cancellation request is received before the order enters our processing stage.

Any eligible amount paid will be refunded to the original payment method through the applicable payment process.

After Processing but Before Dispatch

Once an order has entered processing, packaging, or dispatch preparation, cancellation may not always be possible.

If we agree to cancel such an order, we may deduct actual non-recoverable processing, packaging, payment gateway, or handling costs already incurred, subject to a maximum deduction of ₹150.

After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

In such circumstances, the order may be handled under our applicable Return Policy after delivery, provided the product meets the return eligibility conditions.

If We Cancel Your Order

If Cavyaakasturi cancels an order after confirmation for reasons attributable to us, including product unavailability, we will refund the amount paid by you to the original payment method, subject to applicable law.

8. HOW TO INITIATE A RETURN OR EXCHANGE

To request a return or exchange:

1.     Contact Cavyaakasturi through our designated return/exchange process or customer support channel.

2.     Provide your order number and the reason for the return or exchange.

3.     Submit any photographs or information requested by our support team.

4.     Follow the return instructions provided to you.

5.     Send or hand over the product as instructed.

6.     Once the product is received and passes our quality verification, the approved exchange, store credit, or refund will be processed according to this policy.

Return/Exchange Portal: [Add your return portal link, if applicable]

Customer Support Email: [Add your official email]

WhatsApp: [Add your official WhatsApp number, if applicable]

9. RETURN & EXCHANGE INSPECTION

All returned products are subject to quality verification.

Receiving a returned package does not automatically mean that a return, exchange, or refund has been approved.

If the product does not meet the conditions described in this policy, Cavyaakasturi may reject the request.

Where a return is rejected due to product condition, the product may be sent back to the customer.

10. STORE CREDIT

Where store credit is offered as a resolution, the applicable amount and terms will be communicated to the customer at the time of approval.

Store credit may be used toward eligible future purchases on Cavyaakasturi, subject to any applicable terms communicated when the credit is issued.

Store credit is not transferable or redeemable for cash unless required by applicable law.

11. ESCALATIONS & UNRESOLVED CONCERNS

If you are dissatisfied with the resolution of your return, exchange, refund, cancellation, or product-related concern, please contact us using the details provided below.

We will review the matter and respond within a reasonable period.

12. CONTACT US

For questions relating to returns, exchanges, refunds, cancellations, or product issues, please contact:

Cavyaakasturi

Email: tarinibyvasundhra@gmail.com

WhatsApp: 7535085892

Address: H.no.1, block 1, DLF, sector 10, faridabad, 121006

13. POLICY UPDATES

Cavyaakasturi may update or modify this Return, Exchange & Refund Policy from time to time.

Any changes will be published on this page.

For orders already placed, the policy applicable on the date of purchase will generally govern the order, subject to applicable law.

Last Updated: 07 August, 2026